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233 SW Second St.  Corvallis Oregon 97333   Call  541-753-4851   Open Mon. - Sat 9:30 to 5:30 - Closed Sunday

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Troubleshooting Guide for Power Motion Furniture and Recliners

If your power motion furniture or recliner is not working, there are a few things you can check to troubleshoot the problem.

  1. Check the power cord. Make sure that the power cord is properly  and tightly plugged into an outlet and that the outlet is switched on.   If the power cord is plugged into an extension cord, or surge suppressor, make sure that it is functioning by testing it with a lamp or other electrical device.    We strongly recommend the use of surge suppressors on all power motion items because electrical  voltage surges can damage the electrical components in the controller and are usually not covered by manufacturer’s warranties.    Try unplugging the recliner for 30 seconds which may reset the control electronics.
  2. Check for mechanical obstructions by pulling the chair out 6’ from the wall and rolling it onto its back to look for anything that may have gotten caught in the mechanism. Also look for any cut or damaged electrical cables and check that all connector plugs are pushed tightly together and locked, if they have a locking device.    If the control wiring is damaged, it may need to be replaced.   Minor cuts to the insulation on inner wires can often be repaired by opening up the cable enough to separate the inner wire and then individually wrapping them with electrical tape.    If the wire has been cut, it will have to be replaced or spliced with electrical compression connectors.    If any wiring has been rubbing on the mechanism, be sure to secure it safely out of the way.     Also look down both sides of the black metal mechanism to look for breakage of connecting rivets or bolts, or signs of bending that may resulted in excess resistance in the linkage.     If there was a mechanical obstruction such as an item caught in the mechanism, look for an overload protection switch on the motor which may need to be reset, or unplug the chair for a minute.
  3. Check the remote control. If you are using a wireless remote control to operate your power motion furniture or recliner, make sure that the batteries are fresh.   Make sure that the movement of the switches feels normal and feels and sounds the same as any other similar switches on the controller.   If the  controller is a wired hand wand or switch panel built into the arm of the chair, inspect the cord and follow it down to the motor controller connection to confirm there is no damage or pinching from the mechanism.    If you have a motion furniture item with 2 or more units and one is working properly, try reversing the controller cables to see if the controller works properly with the other mechanism.
  4. Check the transformer. Most  power motion furniture or recliners use a transformer to convert the wall voltage to the 12V or 24V voltage required by the motor. If the transformer is not working, the motor will not be able to operate and no LED indicators will be on. To check the transformer use a voltage test meter, or unplug it from the wall outlet and then plug it back in. If you hear a very soft clicking sound at the receptacle, the transformer is probably working properly. If you do not hear a sparking sound, the transformer may be defective and will need to be replaced.
  5. Check the motor. The motor is a common component to fail in power motion furniture and recliners. To check the motor, you will need to remove the back cover of the furniture to access the motor. Once you have access to the motor, try to turn it and the drive shaft by hand. If the motor turns easily, the problem is most likely not with the motor. If the motor does not turn easily, the motor may be defective and will need to be replaced.
  6. Check the control board. The control board is the electronic component that controls the operation of the furniture. If the control board is not working, the furniture will not be able to operate. To check the control board, you will need to inspect it for any signs of damage or over-heating. If you see any damage, the control board may need to be replaced.

If you have checked all of the above and your power motion furniture or recliner is still not working, you may need to contact our Service Department.

Common Service Problems:

Here are some additional troubleshooting tips:

Safety Tips