Our business standards -
- Guaranteed Low Prices - We will match , or
beat, any final store's sales price for the same
merchandise on the same terms of sale, at the time of your purchase
and for up to 30 days after your purchase.
Limited period manufacturer rebates or special pricing are only
available during the period of the manufacturer's promotion.
- Guaranteed Satisfaction - If you decide
a purchase is not right for your needs,
for any reason, you
may return the item, within 3 days of delivery, as long as it is in
the same condition in which it was delivered. There
is just a 20% restocking charge for
non-stock special order
items, and a 20% use charge for mattresses or foundations.
If you need to have us pick up the item for return, please notify us
for pickup within 3 days of delivery and our standard transportation
charge of $49 in our normal delivery zones will be deducted from your
credit. Custom sized items, modified items, or items damaged
after the delivery, are generally not returnable.
- Guaranteed Service - BEFORE Delivery - We inspect,
assemble and Deluxe every item we sell. Most furniture
items are not in proper condition for delivery to a customer the way
they come out of the carton. Many items require significant
preparation and correction. Our trained delivery staff and service
technicians assemble, adjust, clean, lubricate, and touch up every
item to make sure it is in proper condition before it goes to you.
- Exclusive First Year Transportation & Local Service Warranty
- AFTER Delivery -Most furniture manufacturer's warranties,
if any, are limited to manufacturing or material defects, and do not
cover transportation or delivery damage. They usually require
you to send the item back to the factory at
your expense for any
service. When you purchase your furnishings from us, we
add an additional full year Blackledge Furniture Warranty to all
items except electronics, which also
includes free in home service,
or free pickup and redelivery if shop service is required within our
normal delivery areas. If the item is located outside our
normal delivery areas, the item will have to be brought to us for local
service. Even after the warranty period our professional service
technicians can correct most furniture problems or damage for you locally.
See our Furniture Services Division
for information and pricing.
- Cash Purchase Discount - When you pay for
any purchase over $599 at the time of the sale with either cash, check,
or an accepted debit card, you will receive an extra 1% cash prepayment
discount. Although you do not receive a cash discount, you can
also pay for you purchase with Visa, MasterCard, Discover Card, or an
approved charge account.
- Energy and Environmental Sustainability -
We believe in protecting the earth we live on and having as little
impact on the natural environment as we can. When possible we try
to select products made from sustainable or recyclable materials.
Blackledge Furniture is a supporter of the
Oregon Natural Step and was a Founding
Member of the Sustainable
Furniture Council. We will pick up furniture items
that you are replacing at no additional charge. We will
take re-usable items to Benton Furniture
Share as a donation in your name, so they can be used by others
who need them. We try to re-use or recycle most packaging
materials. We also try to use as little energy as possible
in our operations to reduce our carbon emissions by using high efficiency
lighting and scheduling our delivery services for minimum fuel usage.
your privacy and personal information. To provide you with the
products and services you expect, we must collect some personal
information about you, and some services such as financing require
certain items of financial information. We do not sell your
personal information to third parties or share it with anyone unless
necessary to complete the transaction you have requested. We do
periodic mailings to customers and prospects and may phone you if
needed to complete a transaction or follow up on prior information
requests. We also offer an Email Newsletter with Decorating and
product selection education as well as advance notice of upcoming
specials and manufacturer offers. This Email newsletter requires
subscription request by you, and
can be cancelled at any time by just sending us an email.