Blackledge Furniture Email Service@BlackledgeFurniture.com 541-829-0033
Product Selection, Maintenance,
and Warranty Guide
you for selecting your new furnishings from Blackledge Furniture.
the area’s oldest and largest home furnishings center, we believe
that assuring our customers of service and satisfaction is an
important part of our business.
We constantly strive to select merchandise and materials,
which will give you the best value and most satisfactory service for
their price level and construction.
As with other products, quality and durability usually vary
with price, but the information in this booklet can lengthen the
life of merchandise from any price range.
information is presented to help you obtain the best and longest
service from your home furnishings investment.
Please Read and Save this guide for future reference, along
with the manufacturer’s warranty information and sales receipts for
the items you have purchased.
Many products, including most recliners and motion upholstery
are labeled with a production or serial number.
Please do NOT remove these
identification numbers, because we cannot process warranty parts or
service requests without them.
OUR TOTAL SATISFACTION GUARANTEE
items which for any reason appear unsuitable after delivery may be
returned for full credit if we are notified within 2 days, and you
return the items in the same condition in which they were received.
Or, we can have our truck
pick up the items for just the regular transportation charge.
There is just a 20%
restocking charge on returned or cancelled custom order items.
Custom sized or modified items are generally not
returnable. Our store
warranties are in addition to each manufacturer’s product warranty,
and provide secondary service coverage.
Our warranty, and all manufacturers’ warranties, cover
only engineering, material or manufacturing defects, rather than
normal wearing or aging of the product resulting from use.
All items, unless specified for commercial or rental use,
are engineered and warranted for normal residential use only.
Upholstered and bedding items, which receive more than
normal use, or use by individuals over 250 pounds, will have shorter
useful lives, and are not warranted against damage resulting from
use or stress. We
specifically do not recommend or warranty most reclining furniture
for people over 300 pounds.
UPHOLSTERED FURNITURE GUIDE
a consumer you can choose furniture upholstered in thousands of
fabrics made from many natural or synthetics fibers.
The “best” fabric depends on the use which an item will
receive. A heavily
used “family room” or “TV chair” usually is best in a long wearing,
practical fabric. A less
heavily used, more decorative, living room chair may give greater
overall satisfaction in a more beautiful, but less durable fabric.
Among the best fabric choices for durability are, tightly woven
friezes, and leather. Heavy
grade corduroys and velvets also wear well, but may show crushing or
characteristic “shading”. This
shading, or light and dark areas of velvet, results from differing
levels of light reflection depending on the direction the velvet
pile is facing. On new
velvet pieces the pile is very uniform and shading is usually
visible where panels of fabric curve around the piece, or when one
cushion is reversed. When
the piece is first used some areas of pile will be bent and set in
different directions, causing light or dark areas or marks to
appear. Although these
areas can be steamed and brushed back in the direction of the
surrounding pile, it is better to just continue to use the piece
until the pile crush is randomized into a normal velvet “patina”.
High strength fibers such as nylon or polyester also
Price in itself is not a good indication of wearability as many
expensive “decorator fabrics” are woven more for appearance than for
wear. Loosely woven
patterned or textured fabrics usually wear unevenly, and tend to
pull apart more easily at seams.
Your sales person can usually assist you in comparing the
relative wearability of different fabrics, but you must decide how
durable a fabric you should purchase.
Welted seams, which are important to the attractiveness of
many styles, will also wear more rapidly at contact points, and
should be selected with caution for heavily, used pieces.
all fabrics will fade to some extent and should be protected from
sunlight and chemicals. Print
fabrics may lighten due to wear as well as fading.
Green, blue and red dyes are more sensitive to sun fading.
non-finished, aniline leathers will also fade significantly when
exposed to daylight.
Shifting of welting or seam lines on cushions is normal, and can be
corrected by opening, but not removing, the zippered cover,
and pulling the fabric back into alignment from both the inside and
cushions regularly helps reduce shifting.
The polyester fiber wrap
that is used on most cushions, will also shift with use and may fold
over or bunch up at the front of the cushion.
This can be corrected by opening the cushion and pulling the
fiber layer back into place as needed.
Most upholstery fabrics can now be protected with optional stain and
damage warranties, and performance fabrics have high natural stain
treated or resistant fabrics, however, are susceptible to certain
stains, dyes, bleaches, and acids.
Spills should be immediately removed from all fabrics.
Stain repellent finishes are not permanent and will
gradually wear off.
Water based stains should be blotted with a clean, damp (but not
wet) cloth. Mild
detergent solutions or foam upholstery cleaners may help.
Always pretest for bleeding and shrinkage on a hidden area
and don’t use water on rayon or natural fabrics.
For larger or more resistant stains, consult a professional
Upholstery should be kept clean with regular vacuuming and light
brushing. Never use a
stiff fiber or metal brush. If
cushions are reversible, reverse them regularly when cleaning.
Cushion covers should not be removed and should never be
washed or dry-cleaned.
Plastics require special treatment.
Although durable and stain resistant, vinyl fabrics can be
damaged by contact with oils or solvents.
Oils, including body oil, should be removed regularly by
washing with a preservative vinyl cleaner.
If oils remain on vinyl, it will harden and eventually
crack. Solvents such as
nail polish, paint thinners, tar, etc. may also dissolve or
permanently stain vinyl. We
cannot guarantee vinyl plastics against damage caused by oils,
solvents, or heat. Light
colored vinyl, with printed grain textures will eventually lighten
in heavy wear areas as the printed overlay wears down.
Polyurethane fabrics are more resistant to oils, but are
intentionally softer and thus more subject to cuts and abrasions.
Upholstery leathers should be cleaned only with a damp cloth and a
mild soap or upholstery grade leather cleaner.
Non-finish coated leathers can stain easily and will fade
with light exposure. Leather
conditioners can be used to replenish the oils and maintain the
appearance of “pull up” or waxed leathers.
We do not recommend waxed or over-printed leathers, or
warranty their performance.
Upholstered Furniture Warranty
In addition to manufacturer warranties,
guarantees frame and spring construction against material or
manufacturing defects for 1 month from date of delivery.
Upholstery arms, backs and
other non-seating surfaces are not engineered to withstand heavy
pressure and sitting on them may break down the inner lining boards
or damage the frame, causing noise or appearance problems.
Some minor “spring or material noise” is normal in most
upholstered furniture, but frequent or loud noises can usually be
Any visible damage problems such as cuts, soiling or abrasion
will be corrected if reported within 7 days after delivery.
Because of the wide variations in fabric durability and
conditions of customer use, fabrics cannot be guaranteed against
wear, fading, staining, soiling, or shrinkage by the manufacturers
or by Blackledge Furniture.
Cases of unusually rapid wear or other upholstery defects
will usually be considered by many manufactures up to 1 year from
date of purchase, depending upon the quality of the fabric and the
use and care it has received.
Seam separation or fabric pull apart may occur with some fabrics,
and must be reported immediately since this kind of damage
can usually be stopped, but can’t be repaired.
Continued use of split seam
items without correction voids any warranty against further damage.
cushion cores are selected by the manufacturer to provide a balance
between long life and initial comfort level.
Cushion cores will compress with use and may eventually lose
their shape and fullness. This
compacting can be corrected by the addition of an extra foam or
polyester fiber wrap. Cushion
cores are generally guaranteed by the manufacturer against abnormal
loss of firmness for 1 year
or longer. After the
warranty period, we can provide additional foam or polyester filler
for the cost of materials and labor.
Rocker Bases and
Springs: Swivel rocker bases and platform rocker springs are
warranted by the component manufacturers.
A warranty card and replacement parts order information are
usually attached to the swivel base.
Recliner Frames and
operation, including forcing, or off center use of the mechanism,
can result in bending and permanent damage which is not
covered by warranty. Resting
feet against the top edge of the footrest, or in the suspended area
of a chaise pad, will cause rapid fabric wear or tearing, which is
not covered by warranty. Because
of their complex construction, all reclining pieces will normally
have some noise and mechanism looseness.
The life of recliner mechanisms can be noticeably lengthened
by periodic lubrication of the steel rivets, which will loosen or
wear through if not lubricated.
Motion furniture frames, mechanisms,
motors, cords and control switches are warranted by manufacturers
for various periods and by Blackledge Furniture for 1 month from
date of delivery.
To obtain parts or service on motion furniture
manufacturers require the product serial number or manufacturing
information attached to the item, so do not remove these labels, or
retain them with your purchase information in case they are needed.
We also recommend purchase of third party Total Protection
warranty coverage on items with electronic or motion components, to
provide longer coverage.
WOOD FURNITURE GUIDE
dusting with a soft cloth, in the direction of the grain, will keep
your wood furniture looking beautiful for many years.
If a polished look is desired, use a good brand of furniture
polish or wax. Avoid
polishes containing silicone, which may damage the wood surface and
reduce its lasting beauty. Although
most wood furniture is now protected by synthetic finishes, which
resist water and alcohol damage, spills should be removed as soon as
possible. Oil finish pieces should be periodically re-oiled with a
polyurethane oil, such as Watco, and fully rubbed off.
Furniture finishes can soften and be damaged by contact with
solvents such as nail polish remover or strong cleaners such as
“spray and wash” or dishwashing detergents.
Vinyl plastic materials should never be placed in contact
with finished wood surfaces because softening and imprinting may
occur. Plastic or rubber
feet on televisions, computer monitors and other items may discolor
wood finishes and should be covered to prevent direct contact.
Because of its natural characteristics, slight swelling or warping
may occur in wood components with changes in humidity.
Wooden table leaves for example, should be stored under
conditions similar to the table to prevent warping.
Solid wood tops may expand
and contract, particularly at right angles to the wood grains.
Stain or paint finishes can
fade, and prolonged exposure to sunlight should be avoided.
Water will penetrate even finished wood surfaces and may
cause whitening or separation of the finish and swelling or
blistering of the wood surface.
Plastic laminate tops on tables and other items should be
cleaned with a mild detergent solution.
Abrasives, or polishes may change the surface texture or
make it uneven. Sharp
or abrasive items can scratch even the toughest laminates.
Dining chairs are designed to be used with all four legs on
the floor. Leaning
back in chairs may result in joint failure or weakness.
Breakage from excessive stress or misuse is not covered
MATTRESS WARRANTY GUIDE
maximum life, two-sided mattresses should be turned over and
end-to-end every three months to freshen the sleeping surface.
Never bend, fold, or stand
an innerspring mattress on edge, since permanent damage may occur.
Don’t move a large mattress
by its handles, as they may pull out, and are not warranted.
slight surface depression will usually occur in the area of the
mattress where a person regularly lies, particularly with a “pillow
top” or floating coil mattress, with a thick fiber top layer.
King size mattresses with dual box springs will normally
develop comfort impressions in the middle of both halves, and a
slight ridge down the center where the stiffer edge supports of both
box springs come together. These
“comfort impressions” result from the fiber layers conforming to the
shape of your body, just as a pillow does.
The thicker and more comfortable the cushioning layer is,
the more noticeable the comfort impressions will be.
Unless there is also a significant loss of firmness in the
spring assembly, a comfort impression is normal and will not affect
the mattress’ comfort or performance.
A mattress should always be used with a firm, flat,
foundation of similar quality and age.
The firmer a mattress is to begin with, the longer it will
Solvents or cleaning fluid should not be used in cleaning
mattresses as they may harden or dissolve the foam cushioning.
A damp cloth or foam upholstery cleaner may be used for
cleaning, but mattresses or box springs should not be soaked.
Mattresses and foundations
are guaranteed against manufacturing defects by their manufacturers
for varying periods, depending upon their quality.
Check the mattress label or ask your sales person for
specific warranty information.
Minor “body impressions” up to 1 ½” on softer top mattresses
are normal and are usually not covered by manufacturer warranties.
Always use a good stain
proof mattress pad on your mattress, because for public health
reasons any soiling or staining of the mattress voids the
General Warranty Information
items not specifically listed above are warranted against
manufacturing or material defects for 1 month from date of delivery.
All warranties do not apply to damage resulting from normal
wear, neglect, abuse, accident or alteration, and apply only to
normal residential use by the original purchaser.
These warranties are secondary to manufacturer’s warranties
and are in lieu of all other warranties expressed or implied.
neither assumes nor authorizes any person to assume for it, any
other obligation or liability. Warranty
terms on items sold on a Guaranteed Low Price match basis are
limited to the warranty terms of the other seller.
Transportation Charges and First Month In-Home Service:
Blackledge Furniture also provides free in home service, or pickup
and re-delivery when required within our local delivery
areas, for covered manufacturer or store warranty services during
the first month from the date of delivery.
After 1 month, our normal
in-home service and transportation charges apply, but can be avoided
by bringing in the item for inspection or service.
Please read manufacturer’s
warranties for the specific terms and conditions of their warranty.
When the terms of a manufacturer’s warranty require the
customer to pay for transportation charges to the manufacturer’s
factory, Blackledge Furniture may be able to provide alternate
repair service at a mor reasonable charge.
Blackledge Furniture’s warranties do not include
transportation, except within our normal delivery area, during the
first month in-home
STANDARD NON WARRANTY REPAIR SERVICE CHARGES
(as of 1-1-22)
Local in-home service or inspection
PLUS SERVICE TIME AND
Local pickup & re-delivery transportation charge
PLUS SERVICE TIME AND PARTS
Repair service labor for non-warranty service work
For the current cost of parts and repair services, please see our
current Furniture Services Price List on our website at
www.BlackledgeFurniture.com or call us at 541-753-4851 and ask
for our Service manager.