Our Mattress Comfort Guarantee
Please take the time to carefully select a mattress to
meet your comfort needs by laying on it in our Sleep Center for at least 10
minutes in your normal sleep position to properly evaluate which type and firmness
best meets your needs. Our
trained Advisors and “Smart Shopper” selection system can provide guidance in
finding the mattress that best matches your sleeping needs. Unfortunately, however, even the best of
mattresses can’t overcome some of the aches and pains of life that we all
develop from various causes.
sleeping on your new mattress for at least a 7-night transition period, if you believe
you clearly selected the wrong mattress for your sleeping needs, please contact our customer
service department at 541-753-4851. We
may be able to suggest options such as softer top pads to improve your sleeping
comfort if your mattress initially feels too firm, since all mattresses will
soften with time.
Simmons Beautyrest Black and Tempur-pedic Mattresses
over $1000 also come with a one-time 90 Night Comfort Exchange Program. This
will let you to select a different mattress of equal or greater price if you really
made the wrong selection. There is a
standard $50 manufacturer processing fee, plus our $79 in home pickup and
packaging fee unless you make the exchange at our service center. Because of sanitation requirements, the
mattress must have been protected by a stain-proof mattress pad and must be
free of stains when exchanged.
Adjustable bases, flat foundations, pillows and accessories are not
returnable other than for defects. Customized
non-standard size mattresses are also not returnable. If
you received any items on a no-charge basis, or received a discount on other
merchandise because of your mattress purchase, the regular price of these
items, or the amount of discount, may be deducted from your return credit,
unless your replacement mattress re-qualifies.