Our Mattress Comfort Guarantee
Please take the time to carefully select a mattress to meet your comfort needs by laying on it in our Sleep Center for at least 10 minutes in your normal sleep position to properly evaluate which type and firmness best meets your needs. Our trained Advisors and “Smart Shopper” selection system can provide guidance in finding the mattress that best matches your sleeping needs. Unfortunately, however, even the best of mattresses can’t overcome some of the aches and pains of life that we all develop from various causes.
After sleeping on your new mattress for at least a 7-night transition period, if you believe you clearly selected the wrong mattress for your sleeping needs, please contact our customer service department at 541-753-4851. We may be able to suggest options such as softer top pads to improve your sleeping comfort if your mattress initially feels too firm, since all mattresses will soften with time.
Simmons Beautyrest Black and Tempur-pedic Mattresses over $1000 also come with a one-time 90 Night Comfort Exchange Program. This will let you to select a different mattress of equal or greater price if you really made the wrong selection. There is a standard $50 manufacturer processing fee, plus our $59 in home pickup and packaging fee unless you make the exchange at our service center. Because of sanitation requirements, the mattress must have been protected by a stain-proof mattress pad and must be free of stains when exchanged. Adjustable bases, flat foundations, pillows and accessories are not returnable other than for defects. Customized non-standard size mattresses are also not returnable. If you received any items on a no-charge basis, or received a discount on other merchandise because of your mattress purchase, the regular price of these items, or the amount of discount, may be deducted from your return credit, unless your replacement mattress re-qualifies.